Refund policy

In the event that you are no longer able to attend after purchasing a ticket, and you notify us prior to the event date, you may be eligible for a refund. The refund amount will be based on your ticket price (not including the booking fee) minus an administration fee calculated based on how soon before the event you confirm with us your request for a refund. The administration fee covers the cost of our efforts to re-sell your ticket to someone else, once we learn that you no longer plan to join us, which becomes more difficult the closer it is to the event date.

Administration fee amount

• 7 or more days prior to event date: 15% of ticket price

• 4 - 6 days prior to event date: 30% of ticket price

• 1 - 3 days prior to event date: 50% of ticket price

• Before noon on day of event: 50% of ticket price

• Noon on day of event or later: not eligible for refund

All requests for refund of event tickets should be sent to us by email, by replying to the ticket confirmation email from the same email account that it was sent to.

If a charge is disputed with your bank or card issuer, we will provide documentation including this refund policy and the original purchase confirmation as part of the review process.

Customers who initiate a payment dispute without first contacting us to request a refund in accordance with this policy may have their account placed under review. During this review, future ticket purchases or event attendance may be limited at our discretion.

We’re always happy to assist with refund requests directly — please email us at hello@lovelyfate.com